Mark a conversation as unread

Steps

1. Open the conversation

   Select it in the conversation list.

2. Open the menu

   Select the ⋯ button (Conversation actions) at the top right of the conversation.

   2

3. Choose Mark as unread

   Enjoy marks the agent’s latest reply as unread and closes the conversation, so it isn’t marked as read again right away.

   3

Good to know

• A conversation with unread replies shows a dot on its message icon in the list. In the iPhone app, it also appears under the Unread filter.
• The number on Conversations, in the sidebar under the project, counts conversations with unread replies, or with a question or request waiting for you.
• Mark as unread is available once the agent has replied at least once.
• Opening the conversation again, with the Enjoy window in front, marks it as read.
• To mark several conversations as read or unread at once, select them in the list with ⌘-click (Ctrl-click on Windows and Linux). See Select several conversations at once.
• In the iPhone app, touch and hold a conversation in the list and choose Mark as unread or Mark as read. Inside a conversation, open Conversation actions (the ⋯ button) and choose Mark unread.